Chargeback is initiated by the card holder and may (but does not have to) result in the return of the funds by the seller. The task of the bank is to determine whether the given chargeback was legitimate.

Refund is a payment operation initiated by the seller. It relates to a specific card transaction and allows for the transfer of the entirety or a part of the transaction amount back to the customer.

If you plan expansion outside the borders of Poland, we also service other currencies (PLN, EUR, CZK, HUF, RON, HRK, CHF) and we operate across the entire European Union. Read more about multi-currency payments here.

Yes, it requires contact with your account manager on the PayU side or via e-mail.

You will find the necessary information here.